Shipping Policy

Last updated: 26 October 2026

Seller: ZENTRYA – FZCO, IFZA Properties, DSO-IFZA, Dubai Silicon Oasis, Dubai, United Arab Emirates (trade licence no. 61260). Email: info@myzentrya.com

1. Shipping area

We ship worldwide, with the exception of the following territories, to which we do not sell or deliver: all 27 EU Member States (including their outermost regions), Norway, Iceland, Liechtenstein, Switzerland, the United Kingdom, Greenland, the Faroe Islands and the Channel Islands, as well as countries and regions subject to sanctions or export restrictions that prohibit the delivery. Orders for delivery to these territories may be cancelled and fully refunded.

2. Shipping costs

Shipping is free of charge (USD 0.00). The applicable shipping cost is shown before you place your order.

3. Customs, duties and taxes (DAP)

Deliveries are made DAP (Delivered at Place, Incoterms® 2020) to the delivery address. Customs duties, import taxes (e.g. VAT/GST), customs clearance and brokerage fees and any other charges levied in the destination country are not included in the price and are paid by the buyer. Customs clearance may cause delays outside our control.

4. Delivery

Goods may be shipped directly to you by our suppliers or logistics partners. ZENTRYA – FZCO remains your seller and contracting party. Tracking information is provided where available.

5. Digital products

Digital products (e.g. licences, activations, software updates, PDF guides) are delivered electronically by email or via your customer account. No physical shipment takes place and no tracking number is issued.

6. Transport damage

Please inspect goods on receipt. Visible transport damage should be noted with the carrier on delivery and reported to info@myzentrya.com within 7 days of delivery, with photos and the order number. Your statutory rights and our Terms of Sale remain unaffected.

7. Contact

Questions about shipping: info@myzentrya.com or WhatsApp support: +1 424 393 0920.