Terms of Sale

Last updated: 26 October 2026

1. Seller and scope

1.1 These Terms of Sale ("Terms") apply to all contracts concluded via the online shop ml24shop.com between ZENTRYA – FZCO, IFZA Properties, DSO-IFZA, Dubai Silicon Oasis, Dubai, United Arab Emirates, trade licence no. 61260 (IFZA), email info@myzentrya.com, phone +971 54 383 3642 ("ZENTRYA", "we") and the customer ("Customer").

1.2 ZENTRYA – FZCO is the sole seller, contracting party, payee and issuer of the invoice for every order. Goods may be shipped directly to the Customer by our suppliers or logistics partners (drop-shipping); they do not become parties to the contract and do not invoice the Customer.

1.3 Deviating terms of the Customer do not apply unless we expressly agree to them in writing.

2. Sales territory and excluded territories

2.1 Our offer is directed exclusively at customers with a delivery and billing address outside all 27 EU Member States (including their outermost regions), Norway, Iceland, Liechtenstein, Switzerland, the United Kingdom, Greenland, the Faroe Islands and the Channel Islands (the "Excluded Territories").

2.2 We do not accept orders for delivery to, or digital licences for use by customers resident in, the Excluded Territories. If an order is nevertheless placed from or for an Excluded Territory (for example with a delivery, billing or licence address there), we may cancel it at any time before delivery or activation; any payment received will be refunded in full via the original payment method. No contract of sale comes into existence in that case, or, if it has already been concluded, we may terminate it with immediate effect.

2.3 Deliveries are also subject to applicable export-control and sanctions laws; we may refuse or cancel orders that would breach them.

3. Products

3.1 We offer (a) workshop diagnostic equipment and spare parts ("Goods"), shipped directly to the Customer, and (b) digital licences, in particular a one-year licence for access to a car and truck repair-information database ("Digital Licences").

3.2 Product descriptions, compatibility information and images in the shop are for information. The Customer is responsible for checking compatibility with the vehicle (e.g. by VIN) before ordering; we are glad to help on request.

3.3 Digital Licences run for 12 months from the date on which the licence key or access is provided to the Customer (by email or in the customer account), irrespective of when the Customer first uses it, and are subject to the licence conditions of the respective manufacturer or database provider, shown on the product page. Licences are personal, non-transferable unless the licence conditions allow otherwise, and may not be used in the Excluded Territories.

4. Conclusion of contract

4.1 The presentation of products in the shop is not a binding offer. By clicking the order button (Complete order) the Customer submits a binding offer. The automatic order confirmation only confirms receipt. The contract is concluded when we accept the order by email (order/shipping confirmation) or ship the Goods or provide the licence.

4.2 The contract language is English.

5. Prices, currency, customs and taxes

5.1 All prices are in US dollars (USD). Prices shown in other currencies are for information; the amount charged is the USD amount unless stated otherwise at checkout. Currency conversion costs of the Customer's bank or card issuer are borne by the Customer.

5.2 Shipping costs are shown before the order is placed.

5.3 Deliveries are made DAP (Delivered at Place, Incoterms® 2020) to the delivery address. Customs duties, import taxes (e.g. VAT/GST), customs clearance and brokerage fees and other charges levied in the destination country are not included in the price and are payable by the Customer as importer. Shipments refused because these charges were not paid are not treated as a return under our return policy; return-shipping and any destruction costs may be deducted from a refund.

5.4 ZENTRYA – FZCO is not registered for VAT in the UAE. We issue a commercial invoice without UAE VAT.

6. Payment

6.1 Available payment method: bank transfer (USD) to ZENTRYA – FZCO. Other payment methods are currently not offered. Bank details are provided in the order confirmation or invoice only.

6.2 For bank transfer, payment is due within 5 (five) calendar days of the order confirmation; the payment reference stated in the confirmation must be quoted; we ship or provide the licence after receipt of payment. Unpaid orders may be cancelled after that period.

7. Delivery

7.1 We ship worldwide (see our Shipping Policy). No binding delivery dates are given unless expressly agreed in writing; delivery times depend on destination, customs and carrier.

7.2 Risk of loss passes to the Customer in accordance with DAP upon delivery at the agreed place, unless mandatory law of the Customer's country provides otherwise.

7.3 Digital Licences are provided by email or via a customer account after receipt of payment.

7.4 Further details: https://ml24shop.com/policies/shipping-policy.

8. Retention of title

Goods remain our property until paid in full.

9. Returns

We offer a voluntary return policy as described in our Return Policy https://ml24shop.com/policies/refund-policy. Activated Digital Licences cannot be returned.

10. Warranty and defects

10.1 Please inspect Goods on receipt. Visible transport damage should be noted with the carrier on delivery and reported to info@myzentrya.com within 7 days of delivery, with photos and the order number. Other defects must be reported within 30 days of the defect becoming apparent (whether apparent or hidden); this period does not shorten any longer period under mandatory law. For defective Goods we will, at our option, repair, replace or refund. Manufacturer warranties, where provided, remain unaffected.

10.2 For business customers, defects must be notified in writing within 7 days of delivery (apparent defects) or within 7 days of discovery (hidden defects), and in any case no later than 6 months after delivery; otherwise the Goods are deemed accepted. Clause 10.1 and mandatory consumer rights remain unaffected for consumers.

11. Liability

11.1 We are liable without limitation for intent, gross negligence, death or personal injury, and wherever liability cannot be limited by law.

11.2 Otherwise our liability is limited to the purchase price of the affected order. We are not liable for indirect or consequential loss, lost profit, or damage caused by improper installation, use or programming of diagnostic equipment or by incorrect use of repair information. Repair information is provided as a technical aid; work on vehicles must be carried out by qualified persons.

12. Governing law and jurisdiction

12.1 These Terms and all contracts are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, The United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.

12.2 The competent courts of the Emirate of Dubai (Dubai Courts) have exclusive jurisdiction for all disputes arising from or in connection with contracts with business customers. For consumers, the Dubai Courts have jurisdiction to the extent permitted by the mandatory law of the consumer's country of residence. The DIFC Courts are not chosen.

13. Mandatory consumer rights

Nothing in these Terms limits or excludes any mandatory consumer rights you have under the law of your country of residence that cannot be waived by contract. Where such law applies, the relevant provisions of these Terms apply only to the extent permitted.

14. Final provisions

If any provision is invalid, the remaining provisions remain in force. Questions: info@myzentrya.com.